Customer Support
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Recent activity by Customer Support-
Will my campaigns be billed per DCM impressions?
Your campaign can be billed as per Google Campaign Manager (DCM) impression counts, as per your requirement. To do this, you need to grant access to your brand’s third-party dashboard as a prerequi...
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Can you target specific clinics?
Yes, the Marketing Platform enables you to target specific entities, such as clinics, primarily through its Accounts targeting functionality and hospital/account associations.Create New Target List...
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Why can’t you share domain names for my EHR program?
To foster a productive partnership with our EHR partners, we respect their request not to share the identity of specific partners that run our programs. The underlying reason is that EHRs want to s...
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Can I schedule my ad campaigns for the day/week?
Yes, we support day-time parting functionality. You can schedule your ad campaigns to run at specific times throughout the day or week. These settings are configured within the Operational Detail t...
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How will I receive my payment?
Doceree sends payment monthly to the address of your choosing. We will clear the payment on the 10th of every month. This can be controlled directly within our partner portal.
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Do we need to share NPIs?
Part of Doceree’s magic is to deliver messaging based on a specific provider’s NPI. By passing the provider’s NPI to us securely, our programmatic platform is able to immediately identify the prov...
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What are the viewability metrics available on the Doceree platform?
Doceree has fully implemented the industry-standard IAB (Interactive Advertising Bureau) guidelines for measuring display ad viewability, ensuring compliance with best practices across the ad tech ...
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What is the set up of Doceree file deliveries?
For Doceree to run list match against a target audience, clients and partners can deliver files to the following locations:Client's SFTP serverClient's Amazon Web Services (AWS) S3 bucketsDoceree's...
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App-based integrations (Android) - Ad Slot/s Integration
The Doceree Publisher Tag (DPT) is an ad-tagging library for ‘Doceree for Publisher’ program which is used to dynamically build ad requests. It takes key details from you (such as ad unit code, ad ...
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How do I use the Creative Manager on Marketing Platform?
The Creative Manager (accessed via the Creative Manager option) is a centralized location within the Marketing Platform where you can store, organize, and manage all creative assets for every brand...