Customer Support
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Recent activity by Customer Support-
How do I use the Marketing Platform dashboard?
You can make use of the platform dashboards by leveraging them as central hubs for global campaign management and brand-specific performance tracking. The platform provides two primary types of das...
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How do I make money from the Doceree platform?
HCP messages drive a higher revenue than patient messaging. By display messaging on your platform, we share the revenue we received from our pharma and life science partners to you, the publishing...
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When running multiple specialities are you able to provide a breakdown by each speciality?
When creating a target group on the Doceree platform that includes multiple medical specialties, you can accomplish this through the Demographics tab, the Keyword tab, or by uploading a custom list...
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What is the service-level agreement (SLA) for setting up a campaign?
Once we receive all the assets from you, we subject those assets to a creative review, which ensures that there are no technical issues and the said assets are good to get uploaded on the Doceree M...
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Header Bidding integrations - Ad slot Integration
The Doceree Publisher Tag (DPT) is an ad-tagging library for ‘Doceree for Publisher’ program which is used to dynamically build ad requests. It takes key details from you (such as ad unit code, ad ...
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Why do EHR campaigns have low or no CTR?
Most EHR (Electronic Health Record) platforms restrict the use of clickable macros as a safeguard to ensure smooth, uninterrupted interactions between healthcare professionals (HCPs) and their pati...
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Will patients have a choice to opt out of the texting for medication savings?
Yes, patients may opt-out of copay messaging at any time via text.
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Point of Care (US) - Platform Integration
This is a one time, 4-step process. Once the website is integrated, you can add any number of ad slots at any point of time. For adding each website, redo the same process. There is no limit to the...
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Can you provide exclusivity/100% SOV?
Doceree has the capability that enables us to provide 100% Share of Voice (SOV), so we can provide exclusivity to our partners. Agreements pertaining to exclusivity primarily depend upon campaign b...
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Point of Care (US) - Ad Slot Integration
The Doceree Publisher Tag (DPT) is an ad-tagging library for the ‘Doceree for Publisher’ program which is used to dynamically build ad requests. It takes key details from you (such as ad unit cod...