Customer Support
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Recent activity by Customer Support-
How many HCPs do I need to begin?
At least 100 active HCPs on your platform.
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Is my data secure? How can I trust that my data is secure?
Doceree is pending SOC2 certification, with final certification expected in September 2022. SOC2 certification is a trusted 3rd verification of Doceree's HIPAA compliance and data security protocol...
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What are some of the ‘data points’ that can be shared to make messages more relevant and rewarding?
Clinical data points that partners can include in their API calls include: Age Gender Insurance Vital Signs (Temperature, BP, Pulse, Respiration) Prescription (NDC) Prescription history (NDC) Diag...
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Is HCP user experience compromised by messaging?
We support messaging with a variety sizes (all sizes recognized by the IAB) and the location is controlled by the partner. We also focus on non-clickable messaging so the HCP is not diverted from ...
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How do I make money from the Doceree platform?
HCP messages drive a higher revenue than patient messaging. By display messaging on your platform, we share the revenue we received from our pharma and life science partners to you, the publishing...
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Will patients have a choice to opt out of the texting for medication savings?
Yes, patients may opt-out of copay messaging at any time via text.
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How much time does it take to integrate to the platform?
It is a quick and simple integration. We can integrate in under a week with dedicated resources assisting you and your team throughout the process. Our implementation documents are available [here].
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Is my patient data safe?
Yes, we do not accept PHI. The limited data fields we do use for HCP messages are not saved and deleted once the message is delivered.
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How does Doceree benchmark performance?
Doceree’s Director of Partner Success sets up a cadence of meetings that are centered around performance and optimization. You can anticipate performance reviews for your first 7, 30, 60, 90-days a...
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What are the viewability metrics available on Doceree platform?
We have now implemented the industry standard MRC (Media Rating Council) guidelines to measure viewability of Doceree display ads. With this addition, it is now possible to calculate the time spent...