Customer Support
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Recent activity by Customer Support-
What is the standard viewability I can expect with Doceree?
At Doceree, we strictly adhere to the industry-standard IAB (Interactive Advertising Bureau) guidelines for measuring display ad viewability. This ensures accurate tracking and enables us to calcul...
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Can I target accounts based on a specific geography?
Yes, you can target accounts based on specific geography using several different methods within the Plan section of the Marketing Platform module.1. Hospital Account Location FiltersWhen creating a...
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How are NPIs shared with Doceree?
We do this in a secure fashion using a ‘hashed NPI’ process that never directly sends NPI numbers. Having this hashed NPI allows us to generate a higher revenue from our partners that is then sha...
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App-based integrations (iOS) - Platform Integration
Prerequisites Use Xcode 11 or higher Target iOS 8.0 or higher Create an account on Doceree Recommended: Create a Doceree publisher account and register your app. This is a one time, 4-step pro...
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How can I create an HTML5 rich media ad item?
Must be an HTML5 Document that follows W3C standards:Web browsers should render the ad like a web page.Please use “index.html" convention for naming initial .html file.Content must be preceded by t...
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How do you manage campaigns on dashboard?
Campaign management is primarily handled through the Manage Campaign page of the Marketing Platform, which serves as a central hub for tracking, editing, and analyzing your brand's various initiati...
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What is your approach to targeting? Are you deterministic or probabilistic?
Doceree’s targeting approach is fundamentally deterministic and identity‑driven, rather than probabilistic. Instead of modelling or guessing who a user might be based on their respective behavioral...
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Is my data secure? How can I trust that my data is secure?
Doceree is pending SOC2 certification, with final certification expected in September 2022. SOC2 certification is a trusted 3rd verification of Doceree's HIPAA compliance and data security protocol...
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My KPIs comprise clicks/CTR/landing page views - how do I design the best possible creative?
To maximize click‑through rate (CTR) and drive stronger campaign performance, it is highly recommended that you use rich media creatives that include a clearly visible Call‑To‑Action (CTA) button. ...
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How can I measure the success of engagement based campaigns?
To measure the success of engagement-based campaigns on the Doceree Marketing Platform, you utilize the Measure section’s Analytics page to track performance across several specialized tabs and AI-...