Customer Support
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Recent activity by Customer Support-
Can you target specific clinics?
Yes, our ABM offering allows us to precisely target users who could be HCPs/C-suite execs/Finance/Procurement teams etc., associated with specific clinics, healthcare systems, and other key account...
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Can you target specific clinics?
Yes, the Marketing Platform enables you to target specific entities, such as clinics, primarily through its Accounts targeting functionality and hospital/account associations.Create New Target List...
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Why can’t you share domain names for my EHR program?
To foster a productive partnership with our EHR partners, we respect their request not to share the identity of specific partners that run our programs. The underlying reason is that EHRs want to s...
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Can I schedule my ad campaigns for the day/week?
Advertisers will now be able to schedule their ad campaigns using the new day and time parting (or ad scheduling) functionality. Day and time parting enables advertisers to customize their campaign...
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Can I schedule my ad campaigns for the day/week?
Yes, we support day-time parting functionality. You can schedule your ad campaigns to run at specific times throughout the day or week. These settings are configured within the Operational Detail t...
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How do I use the Creative Hub on Exchange?
Access all the creative assets such as display banners, for all the brands associated with the account at one place.To access the Creative Hub, click on the Creative Hub icon available on the Home...
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What are the viewability metrics available on the Doceree platform?
We have now implemented the industry standard MRC (Media Rating Council) guidelines to measure viewability of Doceree display ads. With this addition, it is now possible to calculate the time spent...
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What are the viewability metrics available on the Doceree platform?
Doceree has fully implemented the industry-standard IAB (Interactive Advertising Bureau) guidelines for measuring display ad viewability, ensuring compliance with best practices across the ad tech ...
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What is the set up of Doceree file deliveries?
For Doceree to run list match against a target audience, clients and partners can deliver files to the following locations:Client's SFTP serverClient's Amazon Web Services (AWS) S3 bucketsDoceree's...
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How do I use the Creative Manager on Marketing Platform?
The Creative Manager (accessed via the Creative Manager option) is a centralized location within the Marketing Platform where you can store, organize, and manage all creative assets for every brand...