Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
FAQs for Partners
Q: How can I update my company profile on the Doceree marketplace?A: All profile updates can be requested in writing via email to marketplace@doceree.com Q: How do I add/delete/update my marketplac...
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Customer Support created an article,
FAQs for Marketers
Q: How do I access the marketplace?A: Doceree's marketplace is part of the Doceree Marketing Platform. To access the marketplace, simply click the marketplace icon on your dashboard. Q: Can I reque...
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Customer Support created an article,
How to navigate Marketplace and Buy & Activate segments?
To navigate the Marketplace and purchase segments, you access the application directly from your Advertiser Dashboard to explore third-party data.1. Accessing and Navigating the MarketplaceAccess: ...
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Customer Support created an article,
Will my campaigns be billed per DCM impressions?
Your campaign can be billed as per Google Campaign Manager (DCM) impression counts, as per your requirement. To do this, you need to grant access to your brand’s third-party dashboard as a prerequi...
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Customer Support created an article,
What is the standard viewability I can expect with Doceree?
At Doceree, we strictly adhere to the industry-standard IAB (Interactive Advertising Bureau) guidelines for measuring display ad viewability. This ensures accurate tracking and enables us to calcul...
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Customer Support created an article,
Static and Dynamic IP addresses in an ABM campaign
What is a static IP address, and how does it work?A static IP address is an IP address that doesn’t change. When a device is assigned a static IP, the address won’t change over time, which can help...
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Customer Support created an article,
How can I measure the performance of my account based messaging?
To measure the performance of your Account-Based Messaging (ABM), you utilize the Measure section by navigating to the Analytics page from your Brand Dashboard. You can review performance by select...
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Customer Support created an article,
Can I target accounts based on a specific geography?
Yes, you can target accounts based on specific geography using several different methods within the Plan section of the Marketing Platform module.1. Hospital Account Location FiltersWhen creating a...
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Customer Support created an article,
Can I trigger an ad to a specific pharmacy?
Yes, you can trigger ads and financial messages (patient affordability) to specific pharmacies using the platform's targeting and business rules features. This is primarily achieved through the use...
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Customer Support created an article,
How can I ensure that the HCPs are aware of the copay offset program of my brand?
The process flow, for managing copay or affordability messaging within the Market Access module moves from strategic configuration in the Activate section to performance analysis in the Measure sec...