Customer Support
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Recent activity by Customer Support-
How to navigate Marketplace and Buy & Activate segments?
To navigate the Marketplace and purchase segments, you access the application directly from your Advertiser Dashboard to explore third-party data.1. Accessing and Navigating the MarketplaceAccess: ...
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Static and Dynamic IP addresses in an ABM campaign
What is a static IP address, and how does it work?A static IP address is an IP address that doesn’t change. When a device is assigned a static IP, the address won’t change over time, which can help...
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Can I trigger an ad to a specific pharmacy?
Yes, you can trigger ads and financial messages (patient affordability) to specific pharmacies using the platform's targeting and business rules features. This is primarily achieved through the use...
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How can I ensure that the HCPs are aware of the copay offset program of my brand?
The process flow, for managing copay or affordability messaging within the Market Access module moves from strategic configuration in the Activate section to performance analysis in the Measure sec...
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Our drug is a specialty pharmacy distributed product. Do you have specialty pharmacy reach?
By leveraging precise NDC (National Drug Code) data for targeting, the Doceree platform enables interactions with HCPs before any interaction occurs with pharmacies. This strategic timing empowers ...
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What campaign measurement metrics can I expect?
Doceree Perform - Hyper-targeting measurement of campaign performance.Monitor not just metrics like impressions, clicks or CTR, but also hard business metrics like script lift, and ROI.Advertisers ...
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What campaign measurement metrics can I expect?
Measurement metrics on the platform are categorized by campaign type and objective, providing a comprehensive view of media efficiency, clinical impact, and AI-powered engagement.Marketing Platform...
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Is the platform managed or self-service?
Is the platform managed or self-service? With new customers we recommend and insist upon an initial managed service so that all parties are satisfied in regard to ensuring that performance is maxim...
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How do we manage accounts and users on dashboard?
This section will help you in managing the account you are operating which includes addition of new clients, brands, changing user roles, adding new users and deleting users.To access the Accounts ...
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Will I as an advertiser get access to the Doceree platform? And can I add more team members to the same?
Yes, we provide admin access to our advertisers. We refrain from adding a large number of people, as it compromises the overall privacy and security of the platform.We provide admin access to a sin...