Customer Support
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Recent activity by Customer Support-
How to navigate Marketplace and Buy & Activate segments?
To navigate the Marketplace and purchase segments, you access the application directly from your Advertiser Dashboard to explore third-party data.1. Accessing and Navigating the MarketplaceAccess: ...
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Static and Dynamic IP addresses in an ABM campaign
What is a static IP address, and how does it work?A static IP address is an IP address that doesn’t change. When a device is assigned a static IP, the address won’t change over time, which can help...
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What is the implementation process at publisher’s end?
Doceree’s implementation methodology focuses on understanding the project goals at the time of contract signing, by immediately prompting the Partner Success Phase and moving the client into Onboar...
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What is the implementation process at publisher’s end?
Doceree’s implementation methodology focuses on understanding the project goals at the time of contract signing, by immediately prompting the Partner Success Phase and moving the client into Onboar...
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Can I trigger an ad to a specific pharmacy?
Yes, you can trigger ads and financial messages (patient affordability) to specific pharmacies using the platform's targeting and business rules features. This is primarily achieved through the use...
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How can I ensure that the HCPs are aware of the copay offset program of my brand?
The process flow, for managing copay or affordability messaging within the Market Access module moves from strategic configuration in the Activate section to performance analysis in the Measure sec...
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Our drug is a specialty pharmacy distributed product. Do you have specialty pharmacy reach?
By leveraging precise NDC (National Drug Code) data for targeting, the Doceree platform enables interactions with HCPs before any interaction occurs with pharmacies. This strategic timing empowers ...
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What campaign measurement metrics can I expect?
Measurement metrics on the platform are categorized by campaign type and objective, providing a comprehensive view of media efficiency, clinical impact, and AI-powered engagement.Marketing Platform...
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What kind of HIT (Health Information Technologies) platforms qualifies for partnering with Doceree?
Doceree shares messages from Life Science companies that are hyper relevant to treatments prescribed by providers. Therefore, we work with platforms that are HCP (Health Care Provider) facing. Thes...
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What is an HCP?
An HCP stands for a ‘Health Care Provider’. In the US market, any healthcare provider with an assigned individual NPI (National Provider Identifier) number is considered an HCP. For more informatio...