Q: How can I update my company profile on the Doceree marketplace?
A: All profile updates can be requested in writing via email to marketplace@doceree.com
Q: How do I add/delete/update my marketplace offerings?
A: All partners are welcome to update their marketplace offerings at any time. Requests for updates must be sent in writing via email to marketplace@doceree.com
Q: When will my marketplace offerings update go live in the platform?
A: Updates to your marketplace offering will be completed and live in the platform within 5 business days from the request date.
Q: Can I block specific customers from accessing my marketplace offerings?
A: Yes, although it is not recommended. This will hinder the opportunity for our team to promote your offering as it may limit the channel revenue opportunity.
Q: How can I access details on customers who are buying/using my marketplace offers?
A: All partners receive a monthly usage report which will provide you details on the customer, campaign, gross impressions, and total revenue generated. Please refer to your agreement for specific SLA’s.
Q: What are the payment terms for the Doceree marketplace?
A: Please refer to your marketplace agreement for specific details on payment terms and expectations.
Q: Can I offer customers special rates based on my direct relationships?
A: Yes. Please contact your Doceree rep to discuss details for exposing custom rates and offers to specific buyers.
Q: What is the SLA for making custom rates visible?
A: 3 business days
Q: Will Doceree sell our products to clients?
A: Doceree is an agnostic ecosystem in which clients can select what best suits them directly from the Marketplace.
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